When you are building your business, maintaining a good online reputation is important in converting browsers to buyers. In fact, 91% of people trust reviews as much as personal recommendations.
Before a potential guest or customer walks through your door, they already know more about you than you think. And, if you have some inaccurate reviews on your Google Business Profile, you may be losing customers. Only 13% of customers will take a chance on a business with a 1-2 star rating.
– Jovana Cresta Duhaylungsod, C2 Communications