As leaders, we’ve learned about social and emotional intelligence, but have you considered the importance of cultural intelligence?
Your clients, vendors and employees come from different cultures – both nationally and internationally. Showing your appreciation for their customs can help you develop stronger relationships.
Listen for cultural cues in discussions about work and pop culture. Embrace the puzzling moments of uncertainty because those are opportunities to grow and engage people. One of the best ways to demonstrate your acceptance of new cultures is to show them through your actions. This could be sending a thoughtful card or simply reflecting their mannerisms.
– Cyndee Woolley, APR, C2 Communications