One of the most valuable lessons that I’ve learned has been the difference between being a problem presenter and a problem solver.
Problem presenters bring an issue to their boss’s attention and ask how to handle it. Problem solvers bring a summary of the issue AND potential options for recommended next steps to resolve the issue.
If you want to become more valuable to your boss, think like a problem solver by presenting:
1. A brief overview of the situation including how the breakdown occurred.
2. Three possible solutions along with benefits/drawbacks to your boss so they can make an informed decision.
– Cyndee Woolley, APR, C2 Communications